Employer FAQs
CommuterLink Employer Site

Q. How long does CommuterLink spend on-site with an employer?
A. An initial consultation will only take about 20 to 30 minutes of your time. Depending on the type of assistance you require, some follow-up meetings may be necessary. Naturally, we'll be glad to spend as much time on-site as needed to help you get your Commuter Benefits programs up and running.

Q. What types of on-site assistance do you offer to employees?
A. We offer two basic types:

  1. On-site Transportation Days. During these 2-6 hour sessions, CommuterLink representatives will set up in a lobby, break area or cafeteria to explain commuter benefits to employees. The number of sessions will depend on your company's size and business hours.
  2. Employee Presentations. Designed for groups of 20 or more, these presentations typically last 15 to 30 minutes.

Q. Are there other transportation management organizations in the U.S.?
A. Yes, there are hundreds, serving different municipalities throughout the United States. CommuterLink, however, is the only one serving New York City.

Q. Is my company eligible for help from CommuterLink?
A. Yes, CommuterLink offers a wide range of free services, retention programs and financial assistance to New York City businesses.

Q. What administrative tasks does CommuterLink help with?
A. CommuterLink helps with the administrative tasks involved in creating and implementing a Commuter Benefits program. These may include surveying your company's workforce to find out its needs, identifying programs that best meet those needs, and working with departments like payroll and HR to seamlessly implement these solutions. Learn more about how CommuterLink can reduce the administrative burden for your company.

Q. Are there any companies that would not qualify?
A. Yes. We only assist companies located within the 5 boroughs of NYC. If your company is outside our area, we'll be happy to point you in the right direction. Just give us a call.